Sales follow up stats
Sales email stats
- The average person deletes 48% of the emails they receive every day. This task takes them just five minutes.
- The vast majority of prospects want to read emails at 5 and 6 a.m. (Who knew there were so many early birds out there?) Use an email scheduling tool — like the one in HubSpot Sales — to send your message at the perfect time.
- Here are the most effective words to put in your email subject line:
- And the most ineffective words to use in your email subject line are:
- According to Boomerang’s analysis of 300,000 emails, an all caps subject line hurts response rates by approximately 30%.
- Subject lines with three to four words get more responses than shorter and longer ones.
- The Boomerang team also found messages written at a third-grade reading level are 36% more likely to get a reply than those written at the college reading level.
- The more you write, the less likely you are to get a response. Only one in three messages that are longer than 2500 words receive a reply. However, you shouldn’t be too brief: A 25-word email is roughly as effective as a 2000-word one. What’s the sweet spot? Between 50 and 125 words — or around the length of this paragraph.
- Don’t just provide information — request some, too. Emails that contain one to three questions are 50% likelier to get replies than emails without any questions.
Sales call stats
- According to Gong’s analysis of 519,000 discovery calls, there’s a clear relationship between the number of questions a rep asks and their chances of success. In other words, if you want your discovery call to go well, make sure you’re periodically posing questions to the buyer.
- Asking 15-18 questions over the course of your discovery call is only marginally more effective than asking 7-10. Aim for 11-14, Gong found.
- Wondering what to ask? Questions about your prospect’s business pain points and objectives are closely tied to a won deal.
- And when should you ask these questions? While average salespeople ask most of their questions at the beginning of a call — usually because they’re moving through a checklist — great ones space their questions evenly throughout the meeting. This makes the conversation feel like a natural back-and-forth rather than an interview.
- Top performing salespeople are up to 10 times likelier to use collaborative words and phrases than low-performing ones. With that in mind, default to “we,” “us,” “our,” and “together” over “you,” “I,” “me,” and “your.”
- The most successful reps use terms that inspire confidence, such as “certainly,” “definitely,” and “absolutely,” five times more often than low performers.
- Research from Gong reveals these are the worst words for your conversion rates.
- “Show you how”: Drops close rates by 13% when used more than four times during a single call
- “Discount”: Decreases close rates by 17%
- “Contract”: Hurts close rates by 7%
- “Free trial”: Lowers likelihood of securing next steps by 5%
- Your company’s name: Harms close rates by 14% when used four-plus times in one call
- “Competitor”: Makes you less likely to get next steps or close
- “Million,” “billion,” “trillion”: Large quantities are too abstracts, so they harm close rates
Social selling stats
Sales productivity stats
- HubSpot Research’s survey of salespeople revealed more than half rely on their peers to get tips for improving. Forty-four percent looked to their manager, 35% to team training resources, and 24% to media.
- Nearly six in 10 salespeople say that when they figure out what works for them, they don’t change it.
- Salespeople spend just one-third of their day actually talking to prospects. They spend 21% of their day writing emails, 17% entering data, another 17% prospecting and researching leads, 12% going to internal meetings, and 12% scheduling calls.
- Around three in four organizations use classroom training as their primary way to train salespeople.
- High-performing sales organizations are twice as likely to provide ongoing training as low-performing ones.
- Sales professionals with three to four years of selling experience spend 50% more time on training than those with two years or less and 110% as those with five years or more — probably because rookies aren’t sure if they’re going to stay in sales and veterans don’t believe they need to develop further.
- Sales development reps use on average six tools.
- The most popular sales tools include CRM, social prospecting, data and list services, email engagement, phone, and sales cadence.
- Here are the top ways to create a positive sales experience, according to buyers:
- Listen to their needs (69%)
- Don’t be pushy (61%)
- Provide relevant information (61%)
- Respond in a timely manner (51%)
- The biggest challenges today’s salespeople face:
- Establishing urgency (42%)
- Getting in touch with prospects (37%)
- Overcoming price objections (35%)
- The top sales priorities are:
- Closing more deals (28%)
- Improving sales funnel efficiency (18%)
- Improving sales technology (11%)
- Google found nearly half of all buyers are millennials.
- And calling high might not be the best strategy anymore: While 64% of the C-suite has final sign-off, 81% of employees not in the C-suite influence purchasing decisions.
- Almost half of deals are lost because of budget. Twenty-five percent are marked closed-lost because of timing. Lack of authority, time to review, and urgency are the third, fourth, and fifth most common reasons, respectively.
Referral sales stats
Sales career stats
Are you surprised at what you’ve learned, too? Numbers might not tell the whole story, but they certainly illuminate many aspects of it. Keep checking this page for updates. As new data comes out, I’ll add it to the list.