MarketingCloud

How Social Studio Uses AI To Keep Your Customers Happy

This post was originally published on this site When you think of Artificial Intelligence (AI), what comes to mind? Westworld hosts? Terminators? HAL from 2001? How about Social Customer Service? Throughout recent memory, Hollywood and pop culture have been preparing us for an AI takeover, however the real impact of AI is being felt in a completely different industry, customer …

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